Equipment must be returned within 15 days of receipt to receive a refund of the cost of items purchased.
There is 15% restocking fee on returning items.
To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging.
The fees for the service subscription and software use are non-refundable.
Additional non-refundable items include:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 245 Saw Mill River Rd. Suite 106 Hawthorne New York US 10532.
If your product malfunctions, due to no action of your own, you may be covered under the manufacturers warranty. Please contact email@example.com with any questions or concerns regarding product exchanges.
To return your product, you should send your product to: 245 Saw Mill River Rd. Suite 106 Hawthorne New York US 10532
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To cancel your Service Subscription contact firstname.lastname@example.org two (2) weeks before the next billing cycle begins.